Shipping policy
1. Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email notification with tracking information once your order has been shipped.
2. Domestic Shipping (Thailand)
- Standard shipping: 1-2 business days
3. International Shipping (Malaysia, UAE & Other Countries) We ship internationally to Malaysia, the UAE, and select countries worldwide.
- Malaysia: estimated 5-10 business days
- UAE: estimated 7–14 business days
- Other countries: estimated 7-14 business days
International shipping fees are calculated at checkout. Delivery times are estimates and may vary due to customs processing, carrier delays, or local conditions beyond our control.
4. Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We are not responsible for delays caused by customs clearance.
5. Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment through our carrier's website.
6. Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email] with your order number and photos (if applicable). We will work with the carrier to resolve the issue.
7. Shipping Restrictions Some products may not be eligible for international shipping due to local import regulations. If we are unable to ship a product to your country, we will notify you and issue a full refund.
8. Contact Us For shipping inquiries, please contact us at lakute.thailand2023@gmail.com